After more than 10 years and two kids as patients, I can honestly say this is an exceptional orthodontic practice! The entire team is kind, knowledgeable, and genuinely cares about every patient. They’ve always taken the time to explain everything, made each visit a positive experience, and delivered beautiful results for both of my daughters. Seeing the care and quality of their work over the years has given me so much confidence that I’m excited to start my own smile journey with them next year. I couldn’t recommend them more highly!!
Super friendly staff and great results!
Super consistent. Every single technician, every single time, has been professional, friendly, and treated me well. You can tell they set the bar high and take pride in maintaining excellent standards. It’s refreshing to find a company that’s this consistent with both customer service and quality.
Lovely place very nice hygienists always have a smile and great conversation. Dr. Birg and the team make you feel v welcoming and at home.
DR Jovic is very caring, knowledgeable and spends time with each patient!
Great practice has made my smile look amazing. They are always able to get me in if i have any issues with my permanent retainers and are the kindest people!!
Excellent care. We had two kids get braces through Advanced. They worked with us on financing and the kids teeth are beautiful and healthy.
Love Dr Jeff Birg! Talented, approachable, educative. The rest, not so much. We will not be returning to this practice and cannot recommend. Administratively these people are a train wreck, From the outset we had problems with their billing department and management. Day one of our experience we were presented with payment options, 3 plans extending for 12 months and 1 plan to pay in full. I requested an option of 2 payments 1 month apart and was told that they would not accept this, either pay over 12 months or pay in full. When I inquired re the logic of this Brittany became extremely aggressive, abrasive, represented herself as the practice manager and told me to pick an option. I knew Brittany was not the practice manager as we were told earlier in the visit that she was a “financial coordinator” therefore I pressed the issue further. Why couldn’t they accommodate an expedited 2-payment arrangement? Interestingly, a patient’s father in the waiting room observed the entire interaction, approached me on the way out and expressed how inappropriate and non-service-oriented Brittany was. We found out later that the practice was between managers and the new manager was starting in a couple of weeks. On another occasion the new practice manager approached my wife in the waiting room in front of a number of patients and parents, loudly indicating we were past due on our most recent payment. Unprofessional and rude. In fact, we were not behind, our payments were auto scheduled through our bank for the same time each month. The manager later admitted that a holiday and the fact that they hadn’t checked the mail in several days were contributing factors in the payment not being posted, however no apology was offered. More recently after completing Phase 1 treatment the finance department sent my wife a text, left her a voicemail, sent an email and sent me an email all on the same day. They indicated we had skipped our last payment, this was now seriously overdue, threatened finance charges and collections. In fact, our final payment had been made 90 days earlier. We provided the finance dept a comprehensive spreadsheet showing all payments made, transaction #s, confirmation numbers, and dates cleared. Interestingly we had been in the practice 3 times AFTER our last payment was purportedly skipped and nobody mentioned this. The fact that we had to balance their books for them was ridiculous. The fact that they treated us like dirtbags from day one was upsetting, unprofessional, and certainly not conducive to maintaining a long-term patient relationship.
We are so grateful for this amazing orthodontist and staff and the care for my teen daughter. Thank you so much. 🙏✨🌸
Been coming for past 6 years, exceptional care, service, and communication!
We had a great experience here today. We were visiting from Texas when my son’s braces developed an issue and his orthodontist recommended that we find a local office to help. The team was incredibly friendly, understanding, and accommodating. They were able to fit us into their schedule much sooner than expected, got us in quickly, and resolved the problem efficiently. Everyone we interacted with was professional, welcoming, and genuinely cared about helping us. If you’re looking for an orthodontic office that provides excellent patient care and outstanding customer service, I highly recommend them. Thank you again for taking such great care of my son!
They are awesome. Dr Berg is friendly, answers questions, well, and knowledgeable. I’m so glad jackson is his patient!